Last night, The News & Observer shared the latest about Arthur, a tropical storm that may soon brush the North Carolina coast. The Raleigh newspaper’s Tweet included this map.
As you may have already noticed, the labels for North Carolina and South Carolina are switched. South Carolina is highlighted, but for Raleigh readers, North Carolina should be. Also, Kentucky is marked as the United States.
The N&O’s Twitter followers quickly pointed out the error, some more politely than others. To its credit, the newspaper acknowledged the error and said it was working to repair the bad map.
The Web version of the story has the correct version of the map, but it apparently had the one with the errors posted for a while. You can tell by the reader comments, but the story doesn’t have a correction or acknowledge the earlier error.
I asked Craig Silverman of Regret The Error what the newspaper should do when a map is right in print but wrong online. His answer: Include a correction online, but don’t worry about mentioning it in print.
I agree. The N&O did the right thing by responding on Twitter, though I wish it had Tweeted a corrected map. A correction on the story page on its website is also necessary. A simple “an earlier version of this map …” would do.
We all make mistakes. It’s what humans do.
Careful editing can prevent many, but not all, errors from being published. When mistakes happen, it’s best to come clean, acknowledge the errors and set the record straight. On occasion, a dose of humor can help.