When my wife detected a discrepancy in our cell phone bill, she called the company to ask why we were being charged $9 more this month than in past months.
The answer from customer service: My wife’s employee discount “fell off” the bill. This $9 fall happened on March 4, but it was unclear what caused it. The fallen discount has been picked up and put back on the bill.
In the days of the newspaper composing room, type sometimes fell off a page before it went to press. The result was a missing period or missing paragraph in a story. But how does something fall off of a .pdf statement? And how is that the one item that fell off is the discount?
I’m not falling for it.